FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
👉 Visit our homepage: momfann.com
🚚 Orders & Shipping
Do you offer free shipping?
Yes! We offer Free Standard Shipping on all orders, worldwide. No minimum purchase required.
When will my order ship?
Orders are usually processed within 3 business days. If placed before 4 PM and items are in stock, your order may ship the same day.
How long will delivery take?
Standard Shipping: 3–7 business days
Where do you ship from?
We ship from our warehouses in the U.S., Hong Kong, and Europe — whichever is closest to your address with stock availability.
🔁 Returns & Refunds
Can I cancel or change my order?
Yes, but only within 60 minutes of placing the order. After that, it may already be processed and shipped.
What is your return policy?
You can return unopened and unused products within 30 days of delivery for a full refund. Contact us at support@momfann.com to initiate a return.
What if I received a damaged or defective product?
We're so sorry! Please email us with your order ID and photos, and we'll arrange a free replacement right away.
🛡️ Warranty
Is there a warranty for Momfann products?
Yes! All our products come with a 12-month warranty. You can extend it to 18 months by subscribing to our email list.
How do I make a warranty claim?
Email us at support@momfann.com
with your order ID, product details, and photos or videos showing the issue. We’ll guide you from there.
🚼 Bottle Warmer
Can it heat formula and breastmilk safely?
Yes, this portable bottle warmer is designed to safely heat both breastmilk and formula. It offers dual heating modes and precise temperature control with five settings to ensure the ideal warmth for your baby.
How long does the battery last?
The portable bottle warmer supports multiple heating cycles on a single charge, heating 4 oz of milk from room temperature to 98°F at least 22 times.
What are the heating modes?
The MOMFANN portable bottle warmer offers dual heating modes: breast milk and water heating modes.
What is the capacity of the bottle warmer?
The portable bottle warmer has a large capacity of 12 ounces.
Is it easy to clean?
Yes! The MOMFANN portable bottle warmer is designed with convenience in mind. It includes a sponge brush for effortless cleaning and features a wide opening with smooth inner walls, making it easy to rinse and maintain hygiene after each use.
Does it have an automatic shut-off feature?
Yes, the MOMFANN portable bottle warmer is designed with safety in mind and includes an automatic shut-off feature. This ensures the device powers off after the heating cycle is complete to prevent overheating and provide peace of mind, especially during travel and overnight us.
How fast does the bottle warmer heat?
It heats quickly! The warmer can raise 4 ounces of milk or water from room temperature to 98°F (37°C) in just 3 minutes, so your baby can enjoy perfectly warmed milk on time.
Is the bottle warmer safe to use? Does it prevent leaks or spills?
Yes, safety is a priority. Made from food-grade silicone and 316 stainless steel, the warmer features a secure safety lock and leak-proof plug to prevent spills and ensure worry-free use.
Can it heat formula and breast milk safely?
Yes, the MOMFANN Portable Bottle Warmer can safely heat both formula and breastmilk. It offers two modes for milk and water heating, with four temperature settings to protect the nutrients in breastmilk and prevent overheating.
Can it be used with wide-neck bottles?
Yes, the MOMFANN Portable Bottle Warmer is compatible with wide-neck bottles, including those from Dr. Brown, Medela, Lansinoh, MAM, Comotomo, and Tommee Tippee.
Does it have an automatic shut-off feature?
Yes, this portable bottle warmer does have an automatic shut-off feature.
How long does it take to warm a bottle?
Based on the product information and customer reviews, it takes about 3 to 8 minutes to warm a bottle, depending on the volume of milk.
Is it easy to clean?
Yes, customers find the MOMFANN Portable Bottle Warmer easy to clean, often mentioning its simple design and stainless steel plate.
Does it have different temperature settings?
Yes, this bottle warmer offers 4 temperature settings.
Can it be used with glass bottles?
Yes, the MOMFANN Portable Bottle Warmer is compatible with glass bottles, including Philips Avent glass bottles, without needing an adapter.
🍼 Bottle Washer
Is it easy to refill detergent or cleaning solution?
Yes, the Momfann Baby Bottle Washer is designed for hassle-free use. Simply place a detergent tablet in the designated slot—no messy liquid refills needed.
Does it dry bottles effectively after washing?
Absolutely. With built-in drying functionality, it thoroughly dries bottles, nipples, and pump parts—so they're ready to use immediately after each cycle.
Are its parts dishwasher safe for easy cleaning?
Yes, the removable racks and accessories are dishwasher safe. You can also clean them manually with warm water as needed.
How durable is it over repeated use?
Built with high-quality materials, the Momfann washer is designed to withstand daily use while maintaining powerful cleaning performance over time.
How many bottles can it clean at once?
The spacious design fits multiple bottles of different shapes and sizes, along with accessories like nipples and pump parts.
Is it safe to use around sleeping babies?
Yes, the washer operates quietly and won't disturb your baby's nap or nighttime sleep.
Does it sterilize bottles too?
Yes, it offers a full 4-in-1 solution: wash, sterilize, dry, and store—all in one compact unit.
Can I use it for other baby items besides bottles?
Definitely. It's perfect for pacifiers, breast pump parts, sippy cups, and other baby essentials.
What’s the difference between Quick Wash and Deep Wash?
Quick Wash completes in just 19 minutes—ideal for light cleaning. Deep Wash takes 29 minutes for a more thorough clean.
Is the drying cycle effective to prevent mold growth?
Yes. The high-temperature drying cycle removes residual moisture after sterilization, helping prevent mold and bacterial growth—keeping bottles clean and dry for safe storage.
Frequently asked questioHow long does it take to sterilize?
Sterilization takes just 8 to 15 minutes using high-temperature steam, effectively eliminating 99.99% of harmful germs and bacteria.
What is the capacity?
The sterilizer features a spacious interior that fits up to 8 baby bottles, plus accessories like pacifiers, pump parts, nipples, and teethers.
Is the drying cycle effective for plastic bottles?
Yes. It uses gentle, evenly distributed warm air that is safe for plastic bottles, drying them quickly without warping or damage.
Can this sterilizer be used for other baby items?
Definitely. It’s perfect for breast pump accessories, pacifiers, teethers, bottle parts, and other baby feeding tools.
Does it have an automatic shut-off feature?
Yes. The sterilizer includes an auto shut-off function for both sterilization and drying cycles, providing safe, worry-free operation.
How does it ensure safety during operation?
It features overheat protection, steam venting design, and a LED countdown timer, ensuring precise operation and peace of mind for busy parents.